Privacy Policy

At FGREALTY, we are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, www.fgrealty.ae. By using the Site, you agree to the terms of this Privacy Policy. If you disagree, you must refrain from using our Site. We may modify this policy at any time, and your continued use of the Site after such modifications will indicate your acceptance of the changes.

What is Personal Information

Personal Information is information collected online that identifies the person to whom it pertains, including, but not limited to, name, address, telephone number, and e-mail address.

What information do we collect and how

We collect Personal Information on the Site when you voluntarily submit it in order to obtain certain services or information. This includes:

  • Registrations for special communications, such as saving a search or sending you new listings that fit your saved search.
  • Requests to find a property, list your property, or find a sales associate.
  • Requests to contact us, receive periodic industry updates, or email a listing to a friend.
  • Inquiries about franchising opportunities.

We may also use your Personal Information to inform you about other services and products available through FGREALTY, our family of companies, franchisees, and marketing partners.

How do we use your Personal Information?

We use your Personal Information for the following purposes:

  • To provide you with the services you request.
  • To send you information about services and products that may be available through us or our partners.
  • To conduct customer satisfaction surveys.

What happens if I contact you

If you contact us, we collect your Personal Information, which is then retained or referred to an independent Franchisee or sales associate depending on the nature of your inquiry. If you are looking for a property or a sales associate, the information is referred to a Franchisee or sales associate. If your inquiry requires a response from us, it will be referred to the appropriate department for research and a reply.

What if I refer a listing to a friend

If you choose to refer a listing to a friend, you will be asked to provide your friend's name and email address. This information is used solely to send the referral email, and we do not store this data.

Do you collect Non-Personal Information

Yes, we collect Non-Personal Information about how you use our site. This information cannot be used to identify you personally. Examples include:

  • IP addresses
  • Browser types
  • ISP (Internet Service Provider) information
  • Referring URLs
  • Pages visited, and time spent on each page

We collect this data via a third-party vendor that compiles reports for us.

How do we use Non-Personal Information

We use Non-Personal Information to:

  • Customize the advertising and content you see.
  • Improve our services and user experience.
  • Conduct research and provide anonymous aggregated reports.

Do we share your Personal Information with third parties?

Yes, we reserve the right to share your Personal Information with affiliated companies and marketing partners to provide full-service real estate brokerage services. We may also share your Personal Information under the following circumstances:

  • Third-party vendors who provide services on our behalf, such as hosting and website development, have access to your data but are bound to confidentiality.
  • Legal or regulatory reasons, such as to protect the safety of others, investigate illegal activities, or respond to legal processes.

How is my information secured?

We take reasonable industry-standard precautions to protect your data from unauthorized access, loss, or manipulation. However, no online data transmission is guaranteed to be 100% secure, and you use the Site at your own risk.

How can I update or correct my Personal Information?

You may correct, update, or unsubscribe from any services you have registered for by modifying or deleting your profile on the Site. Alternatively, you can contact customer service at FGREALTY, The One Tower, Unit 1102, Office 02, Sheikh Zayed Road, Al Thanyah First, Barsha Heights, Dubai, United Arab Emirates, or by sending an email to office@fgrealty.ae.

Does FGREALTY collect data from children?

No, the Site is not directed to children under the age of 13, and we do not knowingly collect any information from children.

Location of Servers and Transfer of Information to the UAE

The Site is hosted on servers located in the United Arab Emirates and is governed by the laws of the United Arab Emirates. If you are located outside of the UAE, your Personal Information will be transferred to the UAE. By submitting your Personal Information, you consent to this transfer and to its storage, processing, and use in accordance with this Privacy Policy and the laws of the United Arab Emirates.

How can I contact you regarding the Privacy Policy?

If you have any questions or concerns about this Privacy Policy, please contact us via the Contact Us feature or by postal mail at FGREALTY, The One Tower, Unit 1102, Office 02, Sheikh Zayed Road, Al Thanyah First, Barsha Heights, Dubai, United Arab Emirates.

Can the Privacy Policy change?

Yes, we reserve the right to modify this Privacy Policy at any time. Any significant changes will be posted on the site, and your continued use of the Site signifies your acceptance of the changes.